Medipak Surgical After Sale Support

After Sales Service and Warranty Information For Karl Storz Products:

Care & Maintenance Program

A regular care and maintenance program can be provided by a Medipak representative by request. Please contact us for further details.

In-Service Training

Medipak will provide training in the care and maintenance, preparation and assembly of Karl Storz instruments, at a mutually convenient time upon delivery of goods or thereafter, free of charge.

Instruction Manuals

All appropriate instruction manuals will be supplied free of charge with Karl Storz endoscopic instruments.

Spare Parts

A large range of spare parts for Karl Storz endoscopic instruments is held at our Auckland office.

Service Facilities

Bio Serve NZ Ltd: (sister company). Biomedical technicians based at our Auckland office are available to service and repair fibre optic light sources, video camera systems, CO2 insufflators, and other electrical equipment. We also provide a repair service for Karl Storz instrumentation.

Warranty

  • Karl Storz camera systems are backed by a two year warranty against faulty materials or workmanship.
  • Karl Storz telescopes are backed by a three year warranty against faulty materials or workmanship.
  • All additional Karl Storz products are backed by a two year warranty against faulty materials or workmanship.